Switching to ROE SAT — How Does It Work?

June 25, 2021 Kasia Wind

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Introducing ROE SAT 
How does it work?
A faster way to process ROEs
Why now? 
The difference between ROE SAT and ROE Web
Reasons to get excited
Sign the ROE SAT Registration Addendum
What's next? 

There are few payroll tasks that feel as heavy and complex as having to let an employee go. It’s a critical time for any small business that requires an easy, fast and reliable process for generating a Record of Employment (ROE) so that employees can collect benefits quickly and employers can have the peace of mind that they’ve followed all the right steps.  

Introducing ROE SAT 

ROE SAT stands for Record of Employment Secure Automated Transfer. It provides payroll providers, like Wagepoint, who submit large volumes of ROEs, with a secure and direct connection to Service Canada to quickly and safely send those files. 

As of September 2021, it will replace Wagepoint’s current ROE processing system, ROE Web

ROE SAT will be a game-changer for Wagepoint customers who need to quickly and securely generate ROEs — whether we’re talking a single file or a larger batch. 

How does it work? 

ROE SAT will put the client — rather than Wagepoint — in complete control of the ROE file, so that you can view (and edit!) all of the data being transmitted to Service Canada. 

When you request an ROE, a pre-populated form will appear, containing all of the selected employee’s payroll data from within Wagepoint. You’ll be able to change the data and/or manually add historical payroll data from another payroll provider, if you wish. 

To grant Wagepoint access to send the completed ROE straight to Service Canada, all you need to do is sign a Registration Addendum within the software. This allows us to “transmit” on your behalf. If you’re a Wagepoint customer reading this post before September 2021, we strongly encourage you to do this now to ensure a smooth transition. Please follow these steps for signing the ROE SAT registration addendum.

A faster way to process ROEs. 

Once you’ve signed the Addendum, you’ll be set to take advantage of ROE SAT as soon as we go live.

The absolute very best part of the new system? Once you hit, “Submit,” a watermarked PDF version of your ROE, with a Service Canada serial number, will be viewable instantly. Wagepoint will submit ROE files to Service Canada hourly between 8 am and 5 pm ET on working days. This means that, if you submit early and there are no errors in your submission, your final ROE could be available within Wagepoint as soon as the same business day. Wagepoint will get in touch to let you know whether your file was successfully processed. 

Why now?

Frankly speaking, we’re launching ROE SAT so that we can continue providing our clients fast, top-notch service. We’ve seen a huge increase in requests for ROEs since the pandemic began — in March 2020 alone, our small team received 70x the usual number of ROE requests, which created a large backlog. The thought of our customers waiting on us to individually upload each and every ROE inspired us to find a better system. 

Switching to ROE SAT was the clear next step – a way to make sure that ROEs were being processed in the time that it takes to cook dinner, rather than the time that it takes to grow your own salad. So, like many of our friends in the business, Wagepoint made the decision to adapt. For the better. 

The difference between ROE SAT and ROE Web.

Aside from how quickly you’ll be able to access your ROE(s), there are other key differences between the two systems. 

ROE Web (Old System) 

ROE SAT (New System) 

Currently used in Wagepoint. Will be discontinued as of September 2021.

Will replace ROE Web as of September 2021.

Wagepoint has full control over your ROE data. 

You have full control over your ROE data. 

Wagepoint represents you to Service Canada. 

You represent yourself to Service Canada. 

You sign a “ROE Web authorization form” to grant Wagepoint permission to generate and submit your ROE data to Service Canada. 

You sign a “ROE SAT Registration Addendum” to grant Wagepoint permission to transmit your ROE data to Service Canada.

After signing the “ROE Web authorization form,” you wait 2-6 weeks for Service Canada to approve Wagepoint’s permission to generate and submit ROEs on your behalf. 

After signing the “ROE SAT Registration Addendum,” Wagepoint can instantly transmit your ROEs. There’s no approval period. 

You cannot view or edit the ROE data being submitted. 

You can view and edit the ROE data being submitted. You can also add historical payroll data from another payroll provider. 

You wait for Wagepoint to upload your successful ROE. During peak times, this can take over a week.

No waiting period. A watermarked ROE appears in the product immediately and a final, unwatermarked version appears as soon as Service Canada processes the file, often the same day. This depends on operational hours. 

In the event that Service Canada flags issues with the ROE file, Wagepoint is responsible for revising the data and re-submitting the file. 

In the event that Service Canada flags issues with the ROE file, Wagepoint notifies you to revise your data and re-submit the file from within the software. 


Reasons to get excited. 

In summary, we’re totally thrilled to introduce you to ROE SAT because:

It’s faster! It’s kind of like the Uber Eats version of “ordering” ROEs.

You have total control over your own data. Nothing happens on the “backend” and out of your line of sight. You see what Service Canada sees.

You have the option to add historical payroll data. If you’re new to Wagepoint, you don’t have to process two separate ROEs for an employee with payroll data from another provider. It’s one and done.

It’s easy! We know it sounds daunting to prepare your own ROEs. But, with pre-populated data and our friendly customer support team ready to answer any questions, it really is simple. 

Sign the ROE SAT Registration Addendum to get started.  

Although there’s still some time before we launch ROE SAT in September, it’s important for current Wagepoint customers to sign the ROE SAT Registration Addendum now to avoid disruptions in your service once the system is up. 

We understand that – in most cases – the need for ROEs is unexpected and immediate. When you need one, you need one quickly. Signing the Registration Addendum now will allow Wagepoint to immediately submit any ROEs you generate as of our launch to Service Canada.

If you do not sign the Registration Addendum before you generate your ROE data within Wagepoint, we will not have permission to submit your ROE, meaning that you'll have to send it off yourself.  Wagepoint can only generate one ROE for a given employee and pay period; once it has been created, we will not be able to go back and re-create the file. 

Click here for step-by-step instructions for signing the Registration Addendum.  

So, what’s next? 

We like being able to paint a full picture of “the plan” for our clients, so here’s what you can expect over the next few months as we transition between the two systems:

ROE Web will be in place until we launch ROE SAT in September 2021. Customers can continue submitting ROE requests in Wagepoint via ROE Web while, simultaneously, signing the ROE SAT Registration Addendum to prepare for the launch of our new system. Smooth sailing!

Once we launch ROE SAT, all new ROE requests will go through the new system (not ROE Web) and require a signed Registration Addendum.

Any requests for ROEs made through ROE Web before the launch of ROE SAT will be processed and uploaded by Wagepoint, as per usual. This includes our backlogged customers currently waiting for Wagepoint to upload their ROEs.

Customers currently using ROE Web can request to re-claim their ROE Web accounts from Wagepoint by contacting Service Canada at 1-800-367-5693. We encourage you to do this if you wish to have full control of your account earlier. Once you have reclaimed your ROE Web access, you’ll be able to log in to your My Service Canada account to view all of your ROEs and make any amendments yourself. 

Wagepoint will be suspending our access to all ROE Web accounts a few months after the launch of ROE SAT. We’ll be sending out an email to give you ample notice.  

We look forward to “a whole new world” of ROE processing with you! 

Disclaimer: This article is intended to be informational and does not replace the need for working with an accountant, bookkeeper or other financial professional. While every care has been taken to ensure the accuracy of this content, the relevant laws undergo constant revision. It is a best practice to stay informed on these topics and to consult with experienced professionals. Any errors or inaccuracies brought to our attention will be corrected as quickly as possible.

About the Author

Kasia Wind

Kasia Wind is a Communications Specialist at Wagepoint. As a kid, she wanted to become a talk show host like Jenny Jones (it didn't work out). A believer that storytelling is the best way to connect, Kasia has created content for audiences including small businesses, bodybuilders and doctors. Oddly, her own stories often involve getting injured in hilarious ways.

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