Out Of This World Payroll Software For Milky Way Virtual Business Services [Case Study]

Milky Way Virtual Business Services, or Milky Way for short, is a virtual practice whose team wears many hats. Apart from bookkeeping, they also support online-based businesses through project and operation management. These multiple skills and diverse services equip them to take on multifaceted businesses, and they have a particular love of helping startups grow their businesses through innovative thinking and attention to detail.

Veronica Glac, Online Business Manager, Milky Way Virtual Business Services

A long history of payroll solutions.

Milky Way's Online Business Manager Veronica Glac has 15 plus years of payroll experience to her credit. As you can imagine, over that time, she's seen all kinds of payroll processing methods and options. In-house applications and outsourced options have gotten the job done over the years, but she wanted more.

"Upon Milky Way's inception, I wanted to find a solution that was distinguished based on its features, which included its ability to handle direct deposits, Records of Employment (ROEs), T4s, worker's compensation (WSIB), Canada Revenue Agency (CRA) payroll remittances, contractor payments, et cetera. Most importantly, the application needed to be a cloud based software and integrate with a cloud accounting software like QuickBooks Online."

— Veronica Glac, Online Business Manager, Milky Way Virtual Business Services

Landing on Wagepoint as a payroll software.

Armed with this wishlist of features for a payroll solution, Veronica set out to find the perfect fit. Luckily, there was no need to cross the galaxy or search through the stars. Wagepoint already existed on Earth and caught her attention. Here are a few things she says makes it stand out.

"Wagepoint's superb customer service and economical pricing sets them apart from their competitors. I would say that serving small businesses is their strength."

— Veronica Glac, Online Business Manager, Milky Way Virtual Business Services

Out of this world customer support.

Having the right features will definitely make a difference in how easily the payroll flows, but the cherry on top is the superb level of customer support. For Veronica, having the features she was looking for facilitates the payroll process and keeps things flowing. The support she receives from the Wagepoint team is what blasts things off to the next level.

"Wagepoint's application is focused on simplicity, and it offers multiple features bundled in one package price. The fact that customer support is always accessible and offers a quick turnaround time is the greatest benefit for me and my business."

— Veronica Glac, Online Business Manager, Milky Way Virtual Business Services

Filling the payroll space with Wagepoint.

Veronica says she and the team at Milky Way pass on their love of Wagepoint to their clients. When taking on a new client that needs payroll, it only makes sense to fill that space in their clients' needs with the payroll software they know and trust.

"My business is an exclusive user of Wagepoint and essentially will advise all of my payroll clients to connect to Wagepoint. The set up is a breeze, the application is easy to use and customer service is always a friendly human. Most of my clients have simple payrolls and would solely rely on Wagepoint's core features and wouldn't require any customization."

— Veronica Glac, Online Business Manager, Milky Way Virtual Business Services

Writing payroll success in the stars.

Wagepoint isn't just beneficial for Milky Way. While Veronica loves how easy it makes things for her team to handle payroll, she's also seen the positive impacts that her clients are experiencing. Here's a recent payroll success story that's left its mark.

"I recently influenced a client to transition from a manual payroll to Wagepoint which eliminated their payroll-related administrative tasks. They no longer needed to be concerned about remitting to CRA, preparing ROEs manually and most importantly it gave them a peace of mind knowing that the tax calculations are managed accurately."

— Veronica Glac, Online Business Manager, Milky Way Virtual Business Services

Time-consuming payroll bookkeeping tasks made easy.

Another way that Wagepoint steps up to the plate is by taking would-be challenging and time-consuming payroll bookkeeping tasks, like year-end.

Let's picture it for a moment: Close your eyes and think of all that you need to do for year-end for each of your clients at year-end. Now, feast your eyes on how Veronica says Wagepoint makes a difference at that time of the year with features like the employee portal and a handy checklist from the Wagepoint team.

"A successful payroll year end includes Wagepoint's year-end checklist — a valuable tool. As well, having the T4s available via a 24/7 self-serve online portal is the greatest benefit to my clients. Initially, I wanted to ensure that my DIY payroll year-end avoided any business risk (ensuring that I stay compliant and up to date with changing legislation)."

— Veronica Glac, Online Business Manager, Milky Way Virtual Business Services

Automating the payroll process to save time and effort.

Year-end isn't the only time that bookkeepers and their clients can reap the benefits of using Wagepoint as their payroll software. Veronica highlights that in comparison to manually processing payroll, automation saves a ton of time and effort any time of the year.

"The three major benefits of payroll automation is the time saved on tedious manual payroll tasks, the time saved on error costs and the ease of streamlining the payroll process using an automated virtual software."

— Veronica Glac, Online Business Manager, Milky Way Virtual Business Services

Three, two, one… Payroll blastoff! 

We love that you've found such great success with Wagepoint, Veronica! And all without having to scour the universe. Praise like yours helps Wagepoint be known across the galaxy!


Check out this story on Ottawa Bookkeeping Solutions, another practice seeing time-saving benefits with Wagepoint.

About the Author

Laura A. Barton

Laura is a Content Specialist with Wagepoint who has a passion for telling stories in both the fiction and non-fiction realms. She loves narratives that explore human nature and has a particular interest in mental health. Although writing takes up a good chunk of her time, she can otherwise be found immersing herself in social media, reading, or binge-watching videos online.

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